Delivery & Returns
ARTICLE 6. RIGHT OF CANCELLATION
The client has a term of fourteen (14) business days, counting from the date of delivery of the order, to return the ordered products without specific reason.
The products must be mandatorily sent full, unopened, in their original condition, intact and in their original packaging, accompanied by the return form (present in the received package), the invoice and a letter to the following address:
CROSSLOG / Return service GRANADO-PHEBO
104 rue Denis Papin
Parc d’activités d’Arvigny - 77550 MOISSY-CRAMAYEL
Attention: products returned without the delivery form shall not be accepted. Furthermore, the Client must conserve proof of shipment while the confirmation of reimbursement is not obtained. The Client shall not accept packages shipped with postage due.
The Client undertakes to reimburse the Client for all amounts paid, excluding postage expenses levied on the return of the products, which shall be borne by the Client. The reimbursement shall be made, with compliance with the conditions mentioned above, to a bank account debited in the order, within a maximum term of fourteen (14) business days (without weekends and holidays) after the exercise of the right of cancellation by the Client and counting from the date of reception of the products returned by our warehouse.